Executives After Hours with Dr. James Kelley: Executives #115: Lee Cockerell - Former Exec VP of Ops for Walt Disney World Resorts

Today on Executives After Hours I had the pleasure to talk with Lee Cockerel. Lee and I talk about a host of topics, from his less than stellar up bring, to his evolution and everything in between. Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years.  His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.  Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels.  Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.  Lee is the best-selling author of four books on leadership, management, and world class customer service; Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 15 languages.The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 12 languages. Time Management Magic…How To Get More Done Every Day Career Magic…How to Stay on Track to Achieve a Stellar Career For more information go to: www.LeeCockerell.com