Guest Profile

Randi Busse

Randi Busse is the Founder and President of Workforce Development Group, Inc., a training and coaching organization that specializes in improving the customer experience, increasing customer retention, and maximizing revenue. Randi challenges business leaders and employees to think in innovative ways when it comes to taking care of their customers.


Randi is a proven partner to companies and business leaders who rely on her unparalleled customer service knowledge. She is regularly called upon by the media to share her expertise, and she has been published in Newsday, the Long Island Business News, and several trade publications. She has also appeared on television and radio, most recently on FIOS TV.


She is also the co-author of Turning Rants Into Raves: Turn Your Customers On Before They Turn On YOU!, written for CEOs, business owners, and managers who want to improve the experience they are providing to their customers.

Randi is a dynamic speaker with the ability to make audiences listen, nod, laugh, and connect the dots between their own experiences as a customer and how their behaviors and the way their employees treat customers affects their bottom line.